Robert Kinkade is a senior CX and digital transformation specialist. He has previously led EY's Digital Operations Practice across Asia Pacific and also Accenture’s Digital Customer Practice for Australia and New Zealand, and started his career with Nordstrom. Robert led the team that delivered the vision and architected the initial phases of the globally acknowledged Service NSW transformation, and has led high impact projects with Coles, Toyota, Fonterra, Qantas and Super Retail Group to name a few. Additionally, Robert has been recognised as one of the top omni-channel CX pioneers having helped numerous executives develop and implement their strategies. Robert is an active mentor and investor in the startup community, and is a Co-Founder and Co-Managing Director of CX360.